If a payment for your Skippz subscription fails, your payment may remain due until it is successfully completed. Skippz retries failed payments, and you may need to update your payment method to resolve the issue.
This article explains what happens after a failed payment and how to resolve it.
A payment can fail for several reasons, including:
Insufficient funds
An expired card
Incorrect payment details
A transaction declined by your bank or card issuer
A payment verification issue
If your payment fails, check your payment method and any notifications from your bank or payment provider.
The next steps depend on whether you are starting a new subscription or already have an active subscription.
If you're subscribing for the first time
Your account cannot be activated until the initial payment succeeds.
If you're an existing subscriber
The payment remains due until it is successfully collected. Skippz retries failed payments up to four attempts within two weeks.
You may receive an email or notification about the failed payment. If the payment still has not succeeded after the retries, you should resolve the outstanding balance through the billing portal.
Follow these steps to resolve the issue:
Open Settings → Billing in Skippz.
Select Manage Billing to open the billing portal.
Review your payment method and billing details.
Update your card or select another available payment method if needed.
Follow the billing portal's instructions to settle the outstanding payment.
Available payment methods include Visa, Mastercard, Google Pay, and Apple Pay, depending on what is available to you in the billing portal.
A failed payment means your subscription payment has not been completed. The effect on your account can depend on the payment status and subscription state.
If your subscription payment has failed, resolve the outstanding payment promptly to avoid continued billing issues.
Open Settings → Billing and review your billing history.
You can check the payment date, invoice number, amount, billing item, and payment status. You can also open the invoice or download the available invoice or receipt from the billing portal.
If the payment still appears due, check the billing portal for the available payment or retry options.
If your payment continues to fail after you update your details:
Contact your bank or card issuer to ask whether they are blocking the transaction.
Confirm that your payment details and billing information are correct.
Try another available payment method.
Contact Skippz Support if you cannot resolve the payment through the billing portal.
Understanding Billing & Usage in Skippz
Managing Your Payment Method
Invoices, Receipts and Billing History
Why Did I Receive an Additional Usage Charge?
How Pay As You Go Usage Works
