01. Question: Why did I receive an additional usage charge?
Answer: Start by checking your invoice and Billing History.Then compare the charge with your included usage, additional usage, Storage Add-ons, bandwidth usage, and the relevant billing period.
02. Question: Where can I see my invoices?
Answer: Go to Settings → Billing and access your billing information through the Stripe Billing Portal.
03. Question: Can I download my invoice?
Answer: Yes.Open the relevant invoice and select Download Invoice.
04. Question: Can I download a receipt?
Answer: Yes.After opening the relevant payment information, you can select Download Receipt.
05. Question: What's the difference between an invoice and a receipt?
Answer: An invoice shows what you were billed for.A receipt confirms that the payment was made.
06. Question: What payment methods can I use?
Answer: Skippz supports payment methods including:
Visa
Mastercard
Google Pay
Apple Pay
You can manage your payment methods through the Stripe Billing Portal.
07. Question: Can I have more than one payment method?
Answer: Yes.You can store multiple payment methods and change which one is the default payment method.
08. Question: Can I remove a payment method?
Answer: Payment methods can be managed through the Stripe Billing Portal, including removing methods where allowed.
09. Question: Where can I see my billing history?
Answer: Go to Settings → Billing.Your billing history can include subscription payments, plan payments, AI Credit purchases, and other applicable one-time payments.
10. Question: What happens if my payment fails?
Answer: If you're an existing subscriber and a payment fails, Skippz will retry the payment.Failed payments can be retried up to 4 times within two weeks.You'll also receive a notification about the failed payment.
11. Question: What should I do after a failed payment?
Answer: Open the Stripe Billing Portal, check your payment method, update it if necessary, and settle the outstanding payment.
12. Question: Can a failed payment affect my account?
Answer: A failed payment can leave your subscription payment due or overdue if it isn't successfully completed.
If you're unsure about the status of your account after settling the payment, contact Skippz Support.
13. Question: What is the Skippz Wallet used for?
Answer: The Wallet provides funds that can be used for eligible Pay As You Go bandwidth usage.It is separate from your subscription's included resources and Storage Add-ons.
14. Question: How much can I add to my Wallet?
Answer: Current top-up options include $5, $10, $20, or a custom amount.The minimum top-up is $5, and there is currently no maximum.
15. Question: When do Wallet funds become available?
Answer: A successful Wallet top-up is available immediately.
16. Question: Do Wallet funds expire?
Answer: No.Wallet funds do not expire.
17. Question: Can I withdraw my Wallet balance?
Answer: Wallet funds cannot currently be withdrawn or transferred.
18. Question: Can I get a refund for a Wallet top-up?
Answer: Top-ups are not automatically refundable.If you need to request a refund, contact Skippz Support.
19. Question: Where can I see my Wallet activity?
Answer: You can review Wallet and usage activity through Usage History.
